What to expect from this page
This page covers the questions that come up most often when you're setting up your account, moving money, or switching between devices. Each answer is written for Bangladesh — so when we talk about deposits, we mean bKash, Nagad, and Rocket specifically, not generic card flows. If your question is about why a Nagad transfer shows pending, how to re-verify your wallet
after a phone number change, or whether the lobby works the same on a browser versus the mobile app, you're in the right place. Availability of account features depends on your local law and eligible regions, so some answers note where that applies. If something here doesn't cover your situation, the support section at the bottom of this page shows you how
to reach us directly.
- bKash deposit steps
- Nagad wallet setup
- Rocket withdrawal path
- Account verification